Enterprise Support for OpenSearch

Eliatra provides professional support for OpenSearch with guaranteed SLAs for mission-critical production systems.

More Than Just Support

Our team helps you manage the full lifecycle of your OpenSearch environment— from setup and tuning to upgrades and incident response. You don’t need to worry about update to every new version; we help you stay stable, secure, and compliant without unnecessary disruption. Whether you’re troubleshooting performance, recovering from unexpected issues, or planning for scale, we’re here to assist.

OpenSearch Support Packages

Eliatra provides comprehensive enterprise support from our support centres in Ireland and the USA, offering a range of support packages starting at €5,000 / $5,495 for classic web-based support and extending to large deployments requiring 24/7 support.

Classic

5000 €/year

Support:

During office hours

Web-based support only

2 Support Contacts

Response Time:*

3 business days

Clusters:

Up to 3

Bronze

Request a quote

Support:

During office hours

Web-based support only

6 Support Contacts

Response Time:*

Urgent: 4 business hours

High: 1 business day

Normal: 2 business days

Clusters:

Up to 5

Special Support included:

Helm Charts Support

Health checks:

1 per year

Silver

Request a quote

Support:

24/7/365 support

Phone- and web-support

8 Support Contacts

Response Time:*

Urgent: 1 hour

High: 4 hours

Normal: 1 business day

Clusters:

Up to 10

Special Support included:

Helm Charts Support

Eliatra Operator Support

Health checks:

2 per year

Gold

Request a quote

Support:

24/7/365 support

Phone- and web-support

8 Support Contacts

Response Time:*

Urgent: 1 hour

High: 4 hours

Normal: 1 business day

Clusters:

Unlimited

Special Support included:

Helm Charts Support

Eliatra Operator Support

Health checks:

3 per year

More:

Bug fixes and feature enhancements

Access to custom development

*Response Time is the Initial Targeted Response Time

We all know and love Open Source software. However, from a business point of view, there are several questions you need to consider when using such software for mission-critical data and processes:


  • To whom can I refer to when there are any questions regarding setup, configuration or system integration?

  • What can I do when there are issues with the software in my production environment?

  • What can I do when I encounter a bug in the software?

Get Started with 2 Weeks Free Support!

Register now for 2 weeks of complimentary support with our Classic package.