Enterprise Support for OpenSearch

Eliatra provides professional support for OpenSearch with guaranteed SLAs for mission-critical production systems

We all know and love Open Source software. However, from a business point of view, there are several questions you need to consider when using such software for mission-critical data and processes:
    To whom can I refer to when there are any questions regarding setup, configuration or system integration?
    What can I do when there are issues with the software in my production environment?
    What can I do when I encounter a bug in the software?

OpenSearch Support Packages

During office hours
Web-based support only
2 Support Contacts
Up to 3 clusters
Response Time:*
Normal: 3 business days
During office hours
Phone- and web-based support
6 Support Contacts
Up to 5 clusters
Response Time:*
Urgent: 4 business hours
High: 1 business day
Normal: 2 business days
One Health check per year
Helm Charts Support Included
24/7/365 support
Phone- and web-based support
8 Support Contacts
Up to 10 clusters
Response Time:*
Urgent: 1 hour
High: 4 hours
Normal: 1 business day
Two Health checks per year
Helm Charts Support Included
Eliatra Operator Support Included
24/7/365 support
Phone- and web-based support
8 Support Contacts
Unlimited clusters
Response Time:*
Urgent: 1 hour
High: 4 hours
Normal: 1 business day
Three Health checks per year
Helm Charts Support Included
Eliatra Operator Support Included
Bug fixes and feature enhancements
Access to custom development
*Response Time is the Initial Targeted Response Time