Logo

Enterprise Support for OpenSearch

Eliatra provides professional support for OpenSearch with guaranteed SLAs for mission-critical production systems.

OpenSearch Support Packages

Eliatra provides comprehensive enterprise support from our support canters in Ireland and the USA, offering a range of support packages starting at €5,000 / $5,495 for classic web-based support and extending to large deployments requiring 24/7 support.
Classic
5000 €/year
Support:

During office hours

Web-based support only

2 Support Contacts

Response Time:*

3 business days

Clusters:

Up to 3

Bronze
Request a quote
Support:

During office hours

Web-based support only

6 Support Contacts

Response Time:*

Urgent: 4 business hours

High: 1 business day

Normal: 2 business days

Clusters:

Up to 5

Special Support included:

Helm Charts Support

Health checks:

1 per year

Silver
Request a quote
Support:

24/7/365 support

Phone- and web-support

8 Support Contacts

Response Time:*

Urgent: 1 hour

High: 4 hours

Normal: 1 business day

Clusters:

Up to 10

Special Support included:

Helm Charts Support

Eliatra Operator Support

Health checks:

2 per year

Gold
Request a quote
Support:

24/7/365 support

Phone- and web-support

8 Support Contacts

Response Time:*

Urgent: 1 hour

High: 4 hours

Normal: 1 business day

Clusters:

Unlimited

Special Support included:

Helm Charts Support

Eliatra Operator Support

Health checks:

3 per year

More:

Bug fixes and feature enhancements

Access to custom development

*Response Time is the Initial Targeted Response Time
img

We all know and love Open Source software. However, from a business point of view, there are several questions you need to consider when using such software for mission-critical data and processes:


  • To whom can I refer to when there are any questions regarding setup, configuration or system integration?

  • What can I do when there are issues with the software in my production environment?

  • What can I do when I encounter a bug in the software?

Get Started with 2 Weeks Free Support!

Register now for 2 weeks of complimentary support with our Classic package.