Eliatra is a Founding Member of the OpenSearch Software Foundation. Read more here.
During office hours
Web-based support only
2 Support Contacts
3 business days
Up to 3
During office hours
Web-based support only
6 Support Contacts
Urgent: 4 business hours
High: 1 business day
Normal: 2 business days
Up to 5
Helm Charts Support
1 per year
24/7/365 support
Phone- and web-support
8 Support Contacts
Urgent: 1 hour
High: 4 hours
Normal: 1 business day
Up to 10
Helm Charts Support
Eliatra Operator Support
2 per year
24/7/365 support
Phone- and web-support
8 Support Contacts
Urgent: 1 hour
High: 4 hours
Normal: 1 business day
Unlimited
Helm Charts Support
Eliatra Operator Support
3 per year
Bug fixes and feature enhancements
Access to custom development
We all know and love Open Source software. However, from a business point of view, there are several questions you need to consider when using such software for mission-critical data and processes:
To whom can I refer to when there are any questions regarding setup, configuration or system integration?
What can I do when there are issues with the software in my production environment?
What can I do when I encounter a bug in the software?
Register now for 2 weeks of complimentary support with our Classic package.
