Our team helps you manage the full lifecycle of your OpenSearch environment— from setup and tuning to upgrades and incident response. You don’t need to worry about update to every new version; we help you stay stable, secure, and compliant without unnecessary disruption. Whether you’re troubleshooting performance, recovering from unexpected issues, or planning for scale, we’re here to assist.
During office hours
Web-based support only
2 Support Contacts
3 business days
Up to 3
During office hours
Web-based support only
6 Support Contacts
Urgent: 4 business hours
High: 1 business day
Normal: 2 business days
Up to 5
Helm Charts Support
1 per year
24/7/365 support
Phone- and web-support
8 Support Contacts
Urgent: 1 hour
High: 4 hours
Normal: 1 business day
Up to 10
Helm Charts Support
Eliatra Operator Support
2 per year
24/7/365 support
Phone- and web-support
8 Support Contacts
Urgent: 1 hour
High: 4 hours
Normal: 1 business day
Unlimited
Helm Charts Support
Eliatra Operator Support
3 per year
Bug fixes and feature enhancements
Access to custom development
We all know and love Open Source software. However, from a business point of view, there are several questions you need to consider when using such software for mission-critical data and processes:
To whom can I refer to when there are any questions regarding setup, configuration or system integration?
What can I do when there are issues with the software in my production environment?
What can I do when I encounter a bug in the software?
Register now for 2 weeks of complimentary support with our Classic package.
