Stop disrupting engineering sprints with forced upgrades. Eliatra LTS locks in the version that works for your stack — and keeps it secure, patched, and fully supported.
Version lifecycle
2.x
EOL
2.13
std
2.17
✦ LTS
2.19
✦ LTS
Eliatra LTS — extended coverage
EOL — no upstream patches
36+
months extended support
P1
1 hr response SLA
100%
OpenSearch focused
Trusted by teams running OpenSearch in
OpenSearch moves fast. That's great for new features — not for regulated, complex, or revenue-critical production deployments.
Community upstream versions reach end-of-life in months. Without a support contract, you’re left patching alone or scrambling to upgrade on their schedule, not yours.
When a CVE drops on a version you're running, you need a fix — not a "please upgrade" response. EOL versions get no upstream patches. You're exposed.
Proving patching history for SOC 2, ISO 27001, or HIPAA audits is painful when you’re chasing ad-hoc community fixes. You need documented, verifiable remediation.
A forum post and a GitHub issue won’t save you when your production cluster goes down on a Friday night. You need an expert on the line with response commitments.
One contract. One team of OpenSearch specialists. Full coverage for the version you choose to run.
Critical CVEs remediated on your version — without forcing you to upgrade major releases. We provide OpenSearch snapshots with applied fixes when upstream can’t keep pace.
Access our team via support portal, email, or phone. Not a ticket queue — real engineers who know OpenSearch, Lucene, and your cluster topology.
P1 production issues get a 1-hour response. P2 within 4 hours. P3 next business day. All in writing. All backed by a team accountable to the commitment.
Our engineers work directly with OpenSearch maintainers. When you hit a bug, we don’t just advise — we engage upstream to get it fixed or provide a workaround.
GDPR, HIPAA, SOC 2, ISO 27001 — our roots in enterprise security (Search Guard, floragunn) mean we understand what compliance teams actually need.
When you’re ready to move, we’ll plan, test, and support the migration. LTS buys you time to upgrade right — not rushed, not reactive.
No vague enterprise packages. Here's exactly what Eliatra LTS covers from day one.
✓
Security backports for your pinned OpenSearch version
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Direct access to support engineers via portal, email, and phone
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Guaranteed response times at P1, P2, and P3 priority levels
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Custom OpenSearch snapshot builds with applied fixes
✓
Bug triage and upstream maintainer escalation
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Documentation for compliance and audit trails
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OpenSearch Dashboards and plugin support included
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Migration planning to future LTS versions when you’re ready
Production system down or data loss imminent
Key features unusable; significant business impact
System not operating as documented; workaround exists
Eliatra is a certified OpenSearch partner and the team behind Security for OpenSearch — formerly Search Guard. We don't support OpenSearch as a side service. It's the only thing we do.
Fill in your details and an Eliatra engineer — not a sales rep — will reach out within one business day to understand your environment and discuss a plan.
